View this page in another language:
Clinical social workers help families cope with the stress of hospitalization, illness or injury. We are specially trained to counsel families, advocate for them, assess patient and family psychosocial needs, provide various forms of counselling (crisis, therapeutic, group work, mediation, and grief), assist with helping patients transition to home, and educate and link families to community and government resources.
Working in partnership with the child’s healthcare team, our members are assigned to the medical and surgical units, trauma service, pediatric intensive care unit, neonatal intensive care unit, mental health service, the emergency department, and the various out-patient clinics. The social worker’s goal is to enhance the family’s health, social functioning and well-being. We are committed to providing family-centered services while guided by our core professional values of a family’s right to self-determination, respect for beliefs and practices of multiculturalism, the protection and safety of all children and families, interdisciplinary collaboration and open communication.
The department provides 14-hour coverage, seven days a week. Regular hours are 8:30 a.m. to 4:30 p.m. weekdays; on-call services are provided for emergencies weekdays from 4:30 to 11:00 p.m., and weekends from 9:00 a.m. to 11:00 p.m. Access to the on-call social worker is facilitated through the treating healthcare professional or through the hospital operator.