COVID-19 Frequently asked questions
Is it possible to have a phone or virtual consultation appointment at a Montreal Children's Hospital clinic during the COVID-10 pandemic?
What can I expect when I go to the hospital for my child's appointment during the COVID-19 pandemic?
- Fever
- Cough
- Sore throat
- Diarrhea
- Difficulty breathing or shortness of breath
- Nasal congestion + runny nose
- Vomiting (children)
What if I have symptoms of COVID-19 when I come to the hospital for my child's appointment?
- Fever
- Cough
- Sore throat
- Diarrhea
- Difficulty breathing or shortness of breath
- Nasal congestion + runny nose
- Vomiting (children)
What hospital entrances are accessible during the COVID-19 crisis?
What is the Montreal Children's Hospital's visiting policy during the COVID-19 pandemic?
- Two (2) parents or caregivers will be permitted to visit a child (only one (1) overnight).
- Children (siblings) may visit the postpartum unit and the Montreal Children's Hospital. Please note that the presence of children under 12 years of age is restricted on certain units of the Montreal Children's Hospital. We invite you to check with the unit.
- Children coming for a visit to a clinic, a test or a treatment
- One (1) parent or one (1) caregiver can accompany a child
- If you or your child are feeling unwell prior to an appointment, please let us know. We will take extra precautions by seeing you in a clinic space away from other patients or we will reschedule your appointment at a time when you or your child are feeling better. You will not be placed at the bottom of the waitlist.
Is the Test Centre still open during the COVID-19 pandemic?
- Montreal Children’s Hospital
- 7 a.m. to 3 p.m.
We remain very much open to provide urgent care to our patients; if your child is experiencing a health issue that is urgent, do not hesitate to consult our Emergency Department.
If you are worried about COVID‑19 or your child displays symptoms such as a cough or fever, you can call 514-644-4545 in the Montréal area, 450-644-4545 in the Montérégie region, 819-644-4545 in the Outaouais region and 1-877-644-4545 (toll free) elsewhere in Québec. For more information, please visit www.quebec.ca/en/coronavirus. We recognize that these temporary measures can be an inconvenience and we appreciate your patience and cooperation as we work together to protect our patients, families and staff. Thank you for helping to keep our community healthy. For more information about the Montreal Children’s Hospital emergency care during the COVID-19 pandemic, please click here.
We understand that this is a very stressful time for everyone, particularly for parents with children who have a chronic disease. There is still a lot that we don’t know about COVID-19, and we continue to learn more daily. From what we know, however, most children who get sick from this virus have mild symptoms.