COVID-19 Frequently asked questions

Appointments and surgeries

Is it possible to have a phone or virtual consultation appointment at a Montreal Children's Hospital clinic during the COVID-10 pandemic?

Yes, it is possible. Depending on the reason or urgency of your appointment, your healthcare professional will assess your needs. If your physician recommends a telephone or virtual consultation, the clinic will provide you with the necessary information. Clinical teams have tools to set-up remote consultations. If necessary, it is also possible to set-up a virtual appointment with your health professional using your computer, tablet or smart phone.

What can I expect when I go to the hospital for my child's appointment during the COVID-19 pandemic?

Everyone who enters an MUHC hospital is triaged at the entrance. You will be asked if you have a new onset of one or more of the following symptoms: 
  • Fever 
  • Cough
  • Sore throat
  • Diarrhea
  • Difficulty breathing or shortness of breath
  • Nasal congestion + runny nose
  • Vomiting (children)
You will also be asked if you have had contact with someone who is COVID-19 positive. If you answer  NO  to all of these questions, you may proceed to your appointment. If you answer  YES  to any of these questions, you will be given a mask and can proceed to your appointment. Once you arrive at the clinic, a more thorough assessment will be conducted to determine whether your appointment can take place or not.

What if I have symptoms of COVID-19 when I come to the hospital for my child's appointment?

The clinic should have already contacted you to inform you if your appointment is postponed or not. If developed COVID symptoms between the time you are called and the day of your appointment, please make sure you notify the clinic.  IMPORTANT  All patients and employees who enter an MUHC hospital are triaged at the entrance. You will be asked if you have a new onset of one or more of the following symptoms:
  • Fever
  • Cough
  • Sore throat
  • Diarrhea
  • Difficulty breathing or shortness of breath
  • Nasal congestion + runny nose
  • Vomiting (children)
You will also be asked if you have had contact with someone who is COVID-19 positive. If you answer  NO  to all of these questions, you may proceed to your appointment. If you answer  YES  to any of these questions, you and your child will be placed in an isolation room in a designated area of the hospital. Your child's physician will then be contacted to determine whether your visit can take place, or whether you should return home and the visit should be postponed. 
Visitors

What hospital entrances are accessible during the COVID-19 crisis?

Please use the following entrances: Bloc A/Bloc B: S1 and RC (ground floor). Everyone will be screened upon entering. Please arrive early to avoid being delayed at the entrance. 

What is the Montreal Children's Hospital's visiting policy during the COVID-19 pandemic?

  • Two parents or one caregiver will be permitted to visit a child.
  • Children coming for a visit to a clinic, a test or a treatment
    • One (1) parent or one (1) caregiver can accompany a child
Pediatric Test Centre

Is the Test Centre still open during the COVID-19 pandemic?

Yes. Our Pediatric Test Centre is open, however hours have been modified.
  • Montreal Children’s Hospital            
    • 7 a.m. to 3 p.m.
Please make sure you have a valid hospital and RAMQ card.  Click here  for more information about preparing for your test centre appointment.
Emergency care

We remain very much open to provide urgent care to our patients; if your child is experiencing a health issue that is urgent, do not hesitate to consult our Emergency Department. 

If you are worried about COVID‑19 or your child displays symptoms such as a cough or fever, you can call  514-644-4545 in the Montréal area, 450-644-4545 in the Montérégie region,  819-644-4545 in the Outaouais region and  1-877-644-4545 (toll free) elsewhere in Québec. For more information, please visit www.quebec.ca/en/coronavirus. We recognize that these temporary measures can be an inconvenience and we appreciate your patience and cooperation as we work together to protect our patients, families and staff. Thank you for helping to keep our community healthy. For more information about the Montreal Children’s Hospital emergency care during the COVID-19 pandemic, please click here.

Returning to school or daycare

We understand that this is a very stressful time for everyone, particularly for parents with children who have a chronic disease. There is still a lot that we don’t know about COVID-19, and we continue to learn more daily. From what we know, however, most children who get sick from this virus have mild symptoms. 

Consult our dedicated web page for recommendations from our experts on the return to school or daycare by medical condition.