We should talk
Whether you’re a Montreal Children’s Hospital staff member, patient or family member, everyone’s role is important when it comes to communicating concerns as they relate to patient care. Effective and open communication is truly a two way street and requires all of us, regardless of our roles to speak up when something doesn’t quite seem right, and in turn, listen when someone raises a potential issue when it comes to the care of patients.
The “We should talk” campaign aims to encourage speaking up when there is a safety concern, and to develop a collaborative approach when concerns are raised. This campaign targets patients and families and everyone involved in their care. By creating a campaign that addresses a very serious issue in a modern, funny, and impactful manner, we hope to inspire both patients and families and all staff members involved in their care to effectively communicate to eliminate preventable harm.
Thank you to our partners
An innovative campaign meant to inspire action
Children’s health is our priority at the Children’s, which means we are dedicated to providing care that is safe and optimal for each patient. Whether it’s a question about why a particular medication is being given to a patient or raising a concern about a treatment that’s been prescribed, we want you to ask, and we are here to listen. After all, patient and family-centred care is at the heart of our values.
Questions and concerns about the care we provide are key to ensuring that we raise issues that may present harm to any of our patients and that we discuss them openly. The We should talk campaign aims to inspire each of us to speak up when a variety of situations arise, and in turn, empowering each and every one of us to listen when such a question or concern is voiced.
How is this campaign different from other patient safety campaigns?
This campaign complements much of the work being done throughout the hospital that also aims to improve our partnership with families by offering tools to patients and families, as well as staff members to help improve communication. Using a framework called the Mutual Learning Model, workshops as well as a number of practical tools have been promoted to help all of us learn how to speak up effectively, and how to become better listeners when we hear someone expressing a concern or a question.
The novelty of this campaign also lies in its innovative and fresh design. By creating a campaign that addresses a very serious issue in a modern, funny, and impactful manner, we hope to inspire patients and families along with all staff members involved in their care to effectively communicate to eliminate preventable harm.
Following our historic transformation to a new facility, we are ready to shape an ever improving future. Together we can!
An idea was born
The idea of creating a patient safety campaign based on the importance of communication was first brought forth by three enthusiastic physicians, otherwise dubbed ‘the 3 musketeers’. Dr. Sasha Dubrovsky, Dr. Nadine Korah and Dr. Samara Zavalkoff each share a passion for patient safety and see communication as key to improving the care we provide and to creating change. In October 2014, a larger, multidisciplinary group of individuals from various areas of the hospital and community was formed to launch an innovative campaign to spread this message.
Who can I contact for more information?
- Team leader, Speak Up Listen Up Committee
- Montreal Children’s Hospital
- Coordinator, Patient and Family Centred Care, Mutual Learning Model Workshop Leader
- Montreal Children's Hospital