A patient’s medical file is a confidential document kept in the Medical Records Department. Medical Archivists ensure the disclosure of health information in accordance with the current laws and regulations in Québec.

Request for access to information is subject to certain exceptions under the Act: “a user's record is confidential and no one can access it except with the consent of the user or the person who can give consent on his or her behalf ...” (Act respecting health services and social services, article 19).

Request for proof of negative COVID-19 test result:

Should you require proof of a negative COVID-19 test result for attendance purposes, our Medical Records Department can provide it by email.

Please note that proof of the result is not the same as a confirmation of your result: please wait for a health professional to call and inform you of your result before contacting us.

For proof of your negative result:

• Please send an email to: [email protected] [1]
• Please title the email “Request for proof of negative COVID-19 test result: First name Last name
• Please include the child’s name, date of birth and medicare and hospital card numbers

A member of the Medical Records team will respond to you within 24 to 72 hours by email.

 Procedure for accessing your medical file [2]

Making a regular request

In order to obtain a copy of your medical file or your child medical file you must make a written request by filling out the following Authorization form [2]. This form can be sent by mail, fax, email or you can fill out the form in person during the business hours of the hospital's Access to Health Information Office where you received health care.

By mail or in person:

Access to Health Information Office
The Montreal Children's Hospital (Glen Site)
CRC.7103 – 1001 boul. Décarie
Montréal, QC H4A 3J1

Business hours

• Monday to Friday: 8:30 a.m. to 3:30 p.m.
• Please note that the Access to Health Information Office is closed on statutory holidays (official Canadian observant days) and, exceptionally the 2nd Monday of February and 1st Monday of August 

By fax:

514-412-4240

By email:

[email protected] [1]

Please include the following information (as indicated on the Authorization form) on your application so that it can be answered appropriately:

• Last name and first name of the patient;
• Date of birth;
• Hospital card number of the patient according to site;
• Health insurance card number;
• Your complete contact information (name, address, telephone number);
• The information required and the period covered;
• Last name and first name of recipient;
• Address of the recipient;
• Date and signature of the patient or the authorized person

Who must sign the request?

• Patients under 14 years of age: the application must be signed by a parent or legal guardian
• Patients 14 years and over: the application must be signed by the patient or legal guardian or mandatary.

Responding to your request

According to the Act respecting health services and social services, article 24:  The institution must respond to a request for access as soon as possible.

Fees

In accordance with the regulation respecting fees for the transcription, reproduction and transmission of documents and personal information, fees may be charged depending on the type of application and the number of documents desired by the patient/legal guardian/mandatary. This fee will be made clear upon request from the Medical Records Service.

For more information, please contact the Medical Records Department at 514-412-4408 or email [email protected] [1].