Coronavirus (COVID-19) Information

What patients and families need to know before coming to the Montreal Children’s Hospital

Current as of: May 19, 2020 1:00pm

The Montreal Children’s Hospital is closely monitoring the coronavirus (COVID-19) situation. Please check this page often for the latest updates on clinical services, access to the hospital, and how we are keeping our patients, families and staff members safe. 

Restricted entrances

For screening purposes, all patients and families should use the S1 (from the underground parking) and RC (ground floor) entrances (Bloc A/Bloc B).

Visitor restrictions

In order to protect our patients, families and staff members, please take note of the following visitor restrictions:

For all patients:

  1. Siblings will not be permitted to enter and must be left at home. No visitors are permitted during this time.
  2. All symptomatic or confirmed positive COVID-19 parents or caregivers are not allowed to stay with their child except under exceptional circumstances.
  3. All individuals accompanying a patient must agree to:
  • Performing hand hygiene at the hospital entrance, when entering and exiting a room, and upon leaving the hospital.
  • Maintaining social distancing of 2 metres as much as possible.
  • Wearing a mask or face cover at all times while in the hospital, covering both the nose and mouth. If a person already has a mask or face cover, they may continue wearing it if it is clean. A face mask will be given to those not wearing one upon arrival at the hospital triage station. The mask should be worn in all public areas of the hospital. When in a patient room, the mask may be removed.

Inpatients (hospitalized patients): two (2) adults (parents or caregiver) will be permitted to be with their admitted child (although one is preferred), provided that they strictly adhere to the rules below.

  • They will be asked to wear bracelets to identify themselves.
  • When in the hospital and if they must leave their child’s room, they must perform hand hygiene, put on a procedure mask and go directly to their destination without wandering around the hospital. Hand hygiene must be performed upon returning to the room.
  • They remain confined to the child’s room except when they must leave for essential reasons (e.g. going to a dedicated bathroom on the unit if none available in the room, going home for an essential reason).
  • Only one parent will be allowed to stay overnight since sleeping accommodations are only available for one parent.
  • They use the in-room bathroom or a dedicated COVID-19 bathroom on the unit.
  • They eat meals in their child’s room that have been brought from home or have been provided by Food Services. They should NOT leave the room to get food at a hospital vendor.

Outpatients (children coming for a visit to a clinic, a test or a treatment): one (1) adult (parent or caregiver) can accompany a child, except:

  1. If the child is symptomatic or COVID-19 exposed OR if the parents are symptomatic or COVID-19 exposed, please call to postpone your appointment.
  2. Only one (1) asymptomatic parent/caregiver that has not been in contact with a suspect or confirmed COVID-19 case is permitted to accompany the patient to their appointment.
  3. Exceptions to the one parent or caregiver rule can be made in some unique situations, including during end of life planning or during Medical Imaging tests or procedures requiring general anesthesia. Please inquire when confirming your appointment if this situation pertains to you.
  4. Many concession businesses are closed and only bottle-filling fountains are open. Please bring snacks and drinks/fillable bottle for your child.
  5. Climbing structures and shared toys have been removed. Please bring something to occupy your child while seated with you in the waiting area (smart phone/tablet, colouring book etc.)

Thank-you for your understanding for any delays or inconvenience this may cause. Your collaboration with these measures helps us keep our entire MCH community safe. We encourage you to talk to your child about these adaptations so they know what to expect and that as always, they and your family’s health and well-being is our top priority.

MUHC policy on the presence of a partner during delivery

During delivery and the subsequent postpartum stay:

  • A second parent or dedicated person will be permitted to remain present provided that there is no risk of COVID-19 infection.
  • The second parent or dedicated person can stay with the mother during her stay, but must respect various policies, including confinement to the room.

No visitors are permitted: 

  • During follow-up appointments with pregnant women, including spouses, children and other family members.
  • During cesarean deliveries: no second parent or dedicated person can enter the operating room.

Please note that patients without an accepted transfer from another health institution should not present themselves to the MUHC's Birthing Centre.

A parent or dedicated person who has a suspected or confirmed COVID-19 diagnosis will not be permitted to visit any area of the McGill University Health Centre.

What do I need to know before coming to the Emergency Department?

If you are worried about COVID‑19 or your child displays symptoms such as a cough or fever, you can call 514-644-4545  in the Montréal area,  450-644-4545  in the Montérégie region,  819-644-4545  in the Outaouais region and  1-877-644-4545  (toll free) elsewhere in Québec.

For more information, please visit www.quebec.ca/en/coronavirus .

We recognize that these temporary measures can be an inconvenience and we appreciate your patience and cooperation as we work together to protect our patients, families and staff. Thank you for helping to keep our community healthy.

Cancellation of all non-urgent medical appointments and activities

As part of our response to the pandemic and to ensure that our clinical staff members have the capacity to respond to increased hospital activity, certain routine, non-urgent appointments and procedures will be postponed.

As a result:

  • It is possible that you may be called in the next few days to reschedule or postpone your appointment
  • If you consider your appointment to be non-urgent and can be rescheduled, please do not come to the hospital. You may call the clinic directly if you are unsure of how to proceed: 514-412-4400.
  • If your child is experiencing respiratory illness symptoms prior to their appointment, please call before coming to the hospital to let us know. Please note the visitor restrictions above.

Statement regarding the MUHC being designated a COVID-19 hospitalization centre

With the McGill University Health Centre (MUHC) adult network now designated a hospitalization centre for COVID-19 patients, the Montreal Children’s Hospital is prepared to assist our adult partners and accept certain adult COVID patients and has adapted its capacity for this likely eventuality. 

The Children’s has already scaled back its services according to the MSSS instructions. We will continue to provide care to medically fragile patients with chronic healthcare needs who require medical assessment and intervention.

Volunteer programs cancelled

We would like to take this opportunity to thank all our volunteers for their dedication to the Children’s and understanding during this time. We look forward to welcoming you back as soon as we are able.