Coronavirus (COVID-19) Information

What patients and families need to know before coming to the Montreal Children’s Hospital

Current as of: August 6, 2020

As the COVID-19 situation evolves, the MUHC’s Family Presence and Visiting Policy is adapted, following guidelines from the Quebec Ministry of Health. This page is updated accordingly as soon as possible. Thank you in advance for your support and cooperation.

  • To verify if you can visit a patient during regular visiting hours (9 am to 7 pm), and the conditions of the visit, please speak with a nurse on the unit.
  • PLEASE NOTE:  Wearing a mask is now mandatory inside our hospitals, long-term care facility and administrative buildings. 

EXTENDED OPENING: The temporary COVID-19 testing centre at the Glen site will remain open to the public until further notice

The temporary COVID-19 testing centre at the Glen site is open 7 days a week from 10 a.m. to 8 p.m.

Location: Level S1 of the parking lot near the entrance to the Adult Emergency Department (1001 Decarie Blvd., Montréal QC H4A 3J1)

How to get there:

  • By metro, Vendôme station, direct access to the MUHC
  • By train, Vendôme train station, direct access to the MUHC
  • By car, via Decarie boul, southbound. Or take the Sherbrooke or De Maisonneuve exits from Highway 15 South. Park your car in the parking lot and walk to the collection centre.

Please wear a mask upon arrival at the site.

To see the list of clinics providing testing in Montréal: https://bit.ly/32B2Aoj

Restricted entrances

For screening purposes, all patients and families should use the S1 (from the underground parking) and RC (ground floor) entrances (Bloc A/Bloc B).

Visitor restrictions

In order to protect our patients, families and staff members, please take note of the following visitor restrictions:

Inpatients (hospitalized patients):

  • Two (2) adults (parents or caregiver) OR (1) adult and (1) sibling will be permitted to be with their admitted child, provided that they strictly adhere to the rules below.
  • Only 2 individuals may be present at the bedside at one time.
  • Please note that siblings are NOT permitted in the Neonatal Intensive Care Unit. The Hematology Oncology Unit has an age restriction of 3 years and older for visiting siblings. If you are unsure about who may visit, please call the unit beforehand.

Outpatients (children coming for a visit to a clinic, for a test or a treatment): 

No siblings are permitted. One (1) adult (parent or caregiver) can accompany a child, except:

  1. If the child is symptomatic or COVID-19 exposed OR if the parents are symptomatic or COVID-19 exposed, please call to postpone your appointment.
  2. Only one (1) asymptomatic parent/caregiver that has not been in contact with a suspect or confirmed COVID-19 case is permitted to accompany the patient to their appointment.
  3. Exceptions to the one parent or caregiver rule can be made in some unique situations.

Thank-you for your understanding for any delays or inconvenience this may cause. Your collaboration with these measures helps us keep our entire MCH community safe. We encourage you to talk to your child about these adaptations so they know what to expect and that as always, they and your family’s health and well-being is our top priority.

Emergency Department

  • Two (2) adults (parents or caregiver) may be present during an Emergency Department visit.
  • Siblings are not permitted.

What do I need to know before coming to the Emergency Department?

If you are worried about COVID‑19 or your child displays symptoms such as a cough or fever, you can call 514-644-4545  in the Montréal area,  450-644-4545  in the Montérégie region,  819-644-4545  in the Outaouais region and  1-877-644-4545  (toll free) elsewhere in Québec from 8:00 a.m. to 6:00 p.m. Any calls outside of these hours can be made to 8-1-1 (Info Santé). For more information, visit www.quebec.ca/en/coronavirus .

We recognize that these temporary measures can be an inconvenience and we appreciate your patience and cooperation as we work together to protect our patients, families and staff. Thank you for helping to keep our community healthy.