Practical material
Need more information about how to effectively communicate in a hospital setting? Consult the resources below to learn more about the Mutual Learning Communication Model and how it can help you in your everyday interactions.
Values of Mutual Learning
- Compassion: bringing humanity to your work
- Being genuinely curious
- Transparency: a key for your effectiveness
- Joint accountability: a key for your effectiveness
Practical material
- How unilateral control can kill you
- Genuine curiosity
- The major missteps at the beginning of meetings and how to avoid them
- Giving feedback without making people defensive
- Getting to the heart of a disagreement and resolving it
- How to lead with compassion
- Creating accountability with words