Practical material | Montreal Children's Hospital

Jump to navigation

Home
  • Français
  • Contact us
  • About
  • News & events
  • Media
  • Students
  • Volunteer
  • Donate

514 412-4400

514 412-4400

  • Français
Home

You are here

  1. Home ›
  2. Patients & Families ›
  3. Practical material

Practical material

"We Should Talk"--Moving knowledge into action by learning to engage patients, families, and healthcare staff to communicate for patient safety, Healthcare Management Forum, Jun 2016; vol. 0: 0840470416641119

Need more information about how to effectively communicate in a hospital setting? Consult the resources below to learn more about the Mutual Learning Communication Model and how it can help you in your everyday interactions.

Values of Mutual Learning

  • Compassion: bringing humanity to your work
  • Being genuinely curious
  • Transparency: a key for your effectiveness
  • Joint accountability: a key for your effectiveness

Practical material

  • How unilateral control can kill you
  • Genuine curiosity
  • The major missteps at the beginning of meetings and how to avoid them
  • Giving feedback without making people defensive
  • Getting to the heart of a disagreement and resolving it
  • How to lead with compassion
  • Creating accountability with words
    • Getting to the hospital
      • Parking
      • Accessibility for patients with limited mobility
      • Explore the Montreal Children’s Hospital
      • Where to go for your child’s health problem
    • Patients & Families
      • Coronavirus (COVID-19) Information
      • Practical material
      • Hospital visits
      • Watch our campaign videos
      • Hospital services
      • Official campaign launch
      • Food & services
      • Publications
      • Patient and family-centred care
      • Information for parents
      • Testimonials
    • Departments & Staff
      • Departments
      • Staff
    • Health info
      • Conditions and illnesses
      • Trauma
      • Registering to access a family doctor
    • Health professionals
      • To refer a patient
      • Continuing Professional Development
      • Support for professional practice
    • Careers and Volunteering
      • Why work at the Children's
      • Types of positions
      • Volunteer
      • Become a Family Partner
    • Research
      • Program Overview
      • Research themes
      • Researchers
      • Events
      • Contact us
      • The Research Institute of the MUHC

    Section Menu

    • Coronavirus (COVID-19) Information
    • Practical material
    • Hospital visits
    • Watch our campaign videos
    • Hospital services
    • Official campaign launch
    • Food & services
    • Publications
    • Patient and family-centred care
    • Information for parents
    • Testimonials
    • Getting to the hospital
      • Parking
      • Accessibility for patients with limited mobility
    • Patients & Families
      • Coronavirus (COVID-19) Information
        • Returning to school or day care
        • COVID-19 Frequently asked questions
        • Useful COVID-19 resources and links
    • Careers and Volunteering
      • Volunteer
      • Become a Family Partner

    GETTING TO THE HOSPITAL

    The Montreal Children's Hospital

    1001 Boulevard Décarie

    Montréal, QC H4A 3J1

    Maps and directions

    514 412-4400

    Donate 
    Volunteering 
    Careers 
    Subscribe to our Newsletter